IT in public service delivery primarily aims to:
A) Increase bureaucracy in government processes
B) Improve efficiency and accessibility of services
C) Restrict public access to information
D) Reduce the use of technology in governance
Which of the following is a major benefit of IT in public service delivery?
A) Slower response time in service provision
B) Increased transparency and reduced corruption
C) Restricting digital transformation in governance
D) Eliminating the need for public services
E-governance primarily focuses on:
A) Digitalizing government services for public convenience
B) Reducing internet connectivity in government offices
C) Limiting the use of digital tools in governance
D) Increasing manual paperwork for government processes
Which technology is widely used in IT-enabled public services?
A) Blockchain
B) Typewriters
C) Fax machines
D) Pigeon messaging
Which of the following is an example of IT-driven public service?
A) Manual tax collection
B) Online portals for government services
C) Paper-based land record management
D) Traditional postal services
How does IT improve healthcare services in the public sector?
A) By enabling electronic medical records and telemedicine
B) By eliminating hospital databases
C) By reducing access to digital health services
D) By increasing reliance on manual patient records
Which challenge hinders IT adoption in public service delivery?
A) Cybersecurity threats and lack of digital infrastructure
B) Increasing the number of digital platforms
C) Government investment in IT projects
D) Expanding online service accessibility
How does IT contribute to tax collection efficiency?
A) By automating tax filing and payment processes
B) By making tax filing more complex
C) By eliminating the need for digital tax records
D) By restricting online financial transactions
Which of the following is a digital tool used in public administration?
A) E-filing systems
B) Handwritten records
C) Physical ledger books
D) Typewriters
What is a key benefit of IT in law enforcement?
A) Real-time crime tracking and data analysis
B) Reducing the use of security cameras
C) Limiting police access to databases
D) Eliminating digital records of crimes
Which sector benefits most from IT in public services?
A) Healthcare and education
B) Manual farming techniques
C) Traditional postal services
D) Paper-based banking
What role does IT play in transport services?
A) Digital ticketing and GPS tracking
B) Restricting public access to transport data
C) Increasing reliance on paper tickets
D) Eliminating automated scheduling systems
Which initiative improves IT-driven governance?
A) Expansion of digital citizen service portals
B) Increasing paperwork in service processes
C) Eliminating online public service access
D) Reducing investment in IT infrastructure
Which IT-enabled service benefits farmers in public governance?
A) Digital land records and online subsidies
B) Eliminating weather forecast applications
C) Reducing mobile banking access
D) Increasing manual documentation
How does IT help in education services?
A) By enabling e-learning platforms and online exams
B) By reducing digital literacy programs
C) By banning technology in classrooms
D) By restricting access to online libraries
Which factor is crucial for the success of IT in governance?
A) Digital literacy among citizens
B) Eliminating internet access in rural areas
C) Increasing dependence on traditional paperwork
D) Banning online government services
Which IT tool is commonly used for citizen engagement?
A) Social media platforms and government websites
B) Fax machines for complaints
C) Pigeon messaging for service delivery
D) Manual notice boards
How does IT help in financial inclusion?
A) By enabling mobile banking and digital payments
B) By eliminating online banking services
C) By restricting access to financial apps
D) By discouraging the use of ATMs
Which of the following is an IT-enabled governance practice?
A) E-voting systems for elections
B) Traditional hand-counting of votes
C) Manual distribution of voter lists
D) Paper-based ballot counting only
Which IT solution helps in disaster management?
A) Early warning systems and digital mapping
B) Eliminating weather monitoring apps
C) Reducing access to emergency alerts
D) Increasing reliance on outdated communication methods
What is a major cybersecurity challenge in IT governance?
A) Data breaches and hacking threats
B) Increasing investment in security measures
C) Expanding access to public data
D) Strengthening cybersecurity protocols
What is the role of IT in urban development?
A) Smart city initiatives and digital infrastructure
B) Eliminating digital monitoring systems
C) Reducing technology use in city planning
D) Increasing paperwork in urban management
How does IT improve public grievance redressal?
A) By enabling online complaint registration and tracking
B) By restricting access to complaint portals
C) By increasing manual filing of complaints
D) By eliminating digital response systems
Which IT service is used in judicial processes?
A) Online case management and e-courts
B) Paper-based case filing only
C) Restricting digital access to legal documents
D) Increasing reliance on handwritten records
Which of the following supports IT in governance?
A) Expanding 5G and high-speed internet
B) Eliminating public Wi-Fi networks
C) Reducing investment in e-governance platforms
D) Limiting data analytics in policy-making
