Active Listening Skills

Active listening is a skill that can be acquired and developed with practice. However, active listening can be difficult to master and will, therefore, take time and patience to develop.

Ideal For: 

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Young professionals, business persons, social activist, job seekers, young graduates, teachers & managers

Learning Methodology:

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  • Presentation
  • Role Plays
  • Application Activities
  • Brainstorming
  • Skill Building Exercises
Main Contents Include:

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Introduction to Listening

  • What is communication?
  • The Communication Cycle
  • Part 1: Invite and Inform
  • Part 2: Listen
  • Active Listening

 Stages of Listening

  • Introduction
  • Clarification
  • Paraphrase
  • Reflection
  • Summarization
  • Practice and Role-plays

 Listening Behavior & Models

  • Common Listening Behavior
  • Combative Listening
  • Passive Listening
  • Empathetic Listening
  • The HURIER model
  • Application and Techniques

Types of Listening

  • Introduction & self-assessment
  • Appreciative
  • Empathetic
  • Comprehensive
  • Critical
  • Case-study and Discussion

 Listening with Empathy

  • Stated and unstated needs
  • Listening without Judgment
  • Sharing
  • Workplace Application
  • Self-Assessment

 Internal Barriers to Listening

  • Introduction to listening barriers
  • Psychological barriers
  • Personalizing
  • Attitudinal barriers
  • Curiosity & questioning
  • Ways to overcome internal barriers

External Barriers to Listening

  • Language barriers
  • Physiological barriers
  • Physical barriers
  • Techniques to overcome external barriers
Group Size For This Course

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  • Minimum: 15 Participants
  • Maximum: 25 Participants
Course Duration

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The duration of this Active Listening Skills training course is 1 full day from 10 a.m to 4 p.m

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